Payment and Refund Policy


Membership registration is not complete until full payment has been received. Payment may be made by Visa, MasterCard or American Express credit cards or via UPI, or Net Banking, cash cards and mobile wallets along with the submission of a completed membership registration form. Transaction Discount Rate (TDR) as applicable would be charged for each mode of payment.


As a customer you are responsible for understanding this payment and refund policy upon making payments at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide.

Therefore, we do honor requests for refund where the following reasons apply:

Council on Monuments and Sites reserves the full and final discretion to make the determination whether a refund is appropriate.


Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 48-72 hours for our Support Team to get back to you on the problem. You may request assistance by sending an email to

If your request is approved, then your refund will be processed, and a credit will be applied automatically to your credit card or original method of payment, within 10 to 15 working days or as prescribed by our bank, Kotak Mahindra Bank. Requests to withdraw must be emailed to or mailed to:

Council on Monuments and Sites
623A, Somdutt Chamber 2,
Bhikaji Cama Place,
New Delhi – 110066
Tel: 011 4004 7876